General Questions:

• How much does it cost to set up an account with ZigZadZ?
Nothing! It's free! Just sign up, create an account, and you're ready to broadcast. You can sign up at www.nascarbiggestfan.com
• What is ZigZadZ?
ZigZadZ is a free user generated video commercial service that allows anyone to view and share videos that have been uploaded by our members.
• Where can I report a site security issue?
ZigZadZ site security issue or security vulnerability please send an email with your login id to security@zigzadz.com
• What system requirements are needed to watch videos on ZigZadZ?
In order to watch videos on our site, make sure you have access to the following system requirements:

1. Macromedia Flash Player 9.0+ plug-in
2. Windows 2000 or higher with latest updates installed
3. Mac OS X 10.3 or higher
4. Firefox 1.1+, Internet Explorer 5.0+, Opera 9.0+ or Safari 1.0+
5. Broadband connection with 500+ Kbps
• Does ZigZadZ offer Technical phone support?
No we do not, please send an email to support@zigzadz.com. Please allow us up to 24 hours to return your email.
• Where can I find out more about advertising opportunities with ZigZadZ?
Please send an email to zzzadvertising@zigzadz.com to inquire about our rates
• How are videos ranked in ZigZadZ's?
We believe strongly in allowing internet users, such as yourself, to determine the value of each user generated video by voting for it and ranking in it on its quality

• How do I join?
To create an account at ZigZadZ, click on the Register page, choose a username and password, and enter your information. Then click the "Submit" button and you're done.
• How do I confirm my email address?
Please note, the link to confirm your email address is included in the "Welcome" email you received after registering. Confirming your email address is required to perform many actions on ZigZadZ, like uploading videos and voting on them.
New members can follow the steps below to confirm your email:

1. Once you've created your username in our Sign Up page, we'll send a confirmation email to the address you entered.
2. Click the "Confirm your email address" link within that email. You can also copy and paste the provided link into your browser if you prefer.
3. You're done! You'll be directed to a confirmation page, and you can immediately begin exploring the site!
• My Video isn't up. Why?
All videos are subject to approval before being made public. If your video isn't appearing please see the Contest Rules for reasons why your video hasn't been approved. We will send you a confirmation email once your email goes live.

• I forgot my username and/or password. How do I log back into the site?
If you forgot your username, you can retrieve it here.
• I never received my confirmation email. What happened?
If you have just joined ZigZadZ, the confirmation link is included in the "Welcome" email you received after signing up. If you don't receive either the welcome or confirmation email when you expect to, check in your email client's spam folder - some are more aggressive than others about identifying spam. If you still haven't received it after several hours, you can try re-signing in with a different email address.

• Customer Service
Call 877-696-2722 or send an email to support@zigzadz.com. Please allow us up to 24 hours to return your email.
• Contest Related Questions
Call 877-696-2722 or send an email to biggestfan@onmc247.com

The Contest

NASCAR® Fans are encouraged to show why they should be considered the 2009 winner of NASCAR® Biggest Fan. We are looking for fans to show us their Race Day activities including their Best Race Viewing Party, Race Day Traditions, How They Watch NASCAR®, etc.
Videos can be submitted starting 12:00am (EST) May 22 2009 and will be accepted until 11:59pm October 31st 2009.

• How will the winners be chosen?
The top 20 finalist videos will be selected by the contest Sponsor and a panel of racing industry personnel will select the top 4 prize winners based on Originality & Creativity and Overall Entertainment Value, and number of views from the website.
• When will the winners be chosen?
The 20 Finalists will be chosen on November 22nd, 2009.

The top 4 Grand Prize Winners will be announced January 19th 2010 and the Prizes will be distributed at Daytona 2010.

Your Videos

• What video file formats can I upload?
ZigZadZ accepts a wide range of video file formats such as .WMV, .AVI, .MOV, and .MPG transferred from most digital cameras, camcorders, and cell phones.If you don't think your current video file format is recognized by ZigZadZ, you may get the best results from converting your file to MPEG4 video with MP3 audio.
• How do I edit my video?
Most computers come with some sort of video editing application already installed, such as Apple iMovie or Microsoft Movie Maker. Using these programs, you can easily edit your videos, add soundtracks, change the file type, compress the file size, etc.

There are also more advanced editing programs available for purchase or download online. We encourage you to look around and find the editing software that's right for you.
• How do I get a video from my camcorder onto my computer to upload to ZigZadZ?
If you already have a digital camcorder (one that captures in Digital8, MiniDV, HDV, or any of the DVD formats), then you're ready to start shooting your masterpiece. Your camcorder will need some kind of direct connection to your computer, either to the USB or FireWire ports or by inserting the DVD you've recorded. Once you've downloaded the video from the camera, you can upload it to ZigZadZ or bring it into an editing program to play with it some more.

If you have an analog camcorder (one that uses VHS, VHS-C, SVHS-C, 8mm, or Hi8 tape), you can still get your videos onto ZigZadZ. It will require an extra step and some additional equipment, though, since these camcorders are not usually equipped with computer connections. You'll need to digitize the video with a converter box, which will convert the analog signal from the camcorder to a digital signal that the computer can understand. After the video has been digitized, you can manipulate it further or upload it.

When you're finished with the digitizing and are ready to upload it from your computer to the site.
• What is an .MSWMM file?
.MSWMM file is a Windows Movie Maker project file. By saving the project, it allows you to return to the movie and make modifications at a later time. However, if you're satisfied with the movie and would like to upload and share the result through ZigZadZ, you will need to choose "Save Movie File" under the "File" menu (which is different from "Save Project", which creates the .MSWMM file).
• What is an .mov file?
Files saved with a .mov extension are QuickTime movies. They are often created by iMovie on a Mac, but other video editing programs can also save in this format. QuickTime .mov files can be uploaded to ZigZadZ without any additional conversion.
• How do I make a video out of JPEG images?
Here are a few steps to convert JPEG images into videos by using Windows Movie Maker.
1. From your desktop, click the "Start" button.
2. Select "Run".
3. Type: moviemk and click the "OK" button.
4. Drag or import the image files to the "Collection Window".
5. Drag the file down to the "Time Line" pane at the bottom.
6. Edit the images until they appear the way you prefer.
7. At the top, select "File" and "Save Movie File".
8. Under the movie selection select "The Web".
9. Click the "Next" button.
10. Name the movie and click the "Next" button.
11. Follow the instructions until your file has successfully saved.
Once you've completed these steps, your movie will be ready to be uploaded to ZigZadZ!

• How do I make a video? + Video
You'll need to have a device that can capture digital movies - this could be a camcorder, digital camera, or even your cell phone! You copy the movies to your computer, and then you can either upload them as-is or edit them with software such as iMovie or Windows Movie Maker to add titles and special effects.
• Do I have to have a camcorder to make videos?
No. While camcorders are a great way to make videos, they aren't the only one. You can make videos with a webcam, digital camera, Flip Video, or even some cell phones.
• How do I put videos from my mobile device onto ZigZadZ?
If your phone has video and multimedia messaging (MMS) capabilities, you can probably upload videos from your cell phone or other mobile device. Here's how to set it up:
1. Sign in to ZigZadZ and go to the "My Account" page.
2. Under "Account Settings," click the "Mobile Upload Profiles" link.
3. Click the "Create Mobile Profile" button and enter the information required.
4. Click the "Create Profile" button.
When your profile is set up, you will be given an email address similar to this: 2222333333@mms.zigzadz.com. When you want to upload a video taken with your phone, email it to that address.
• How do I use my webcam with ZigZadZ?
There are two ways to use your webcam with ZigZadZ. You can record video using the software that came with the camera, and then upload it to ZigZadZ, with or without editing first

Uploading Videos to ZigZadZ

• How do I upload a video?
Once you've finished editing your video, made sure it's less than 180 seconds, smaller than 50Mb in size, and in an acceptable format, you're ready to upload it.
1. Click the "Upload" button in your profile account or any upload button on ZigZadZ.
2. Enter as much information about your video as possible, including Title, Description, Tags, and Category. The more information you include, the easier it is for users to find your video!
3. Click the "Upload a Video..." button.
4. In the next window, click the "Browse" button to browse for the video file. Select the file you want to upload.
5. Click the "Upload Video" button.

It can take from a couple minutes to an hour for your video to upload to ZigZadZ depending upon your connection to our servers.

If you're receiving an error with your Upload, you might want to make sure you're attempting to upload a file that's recognized by ZigZadZ. ZigZadZ accepts video files from most digital cameras and camcorders, and cell phones in the .AVI, .MOV, .WMV, and .MPG file formats.
• Why isn't my video showing up?
All videos are subject to approval before being made public. If your video isn't appearing please see the contest Rules for reasons why your video hasn't been approved. We will send you a confirmation email once your email goes live.
• How long does it take to process a video after it's been uploaded?
Videos can take up to 72 hours before being approved. All videos are subject to approval before being made public. If your video isn't appearing please see the contest Rules for reasons why your video hasn't been approved. We will send you a confirmation email once your email goes live.
• How long are my videos available on ZigZadZ?
Your videos will be available as long they continue to meet the Rules of the Contest or until you take them down. ZigZadZ may decide to remove videos after 12 months if they haven't received any views or votes.
• How long will my video take to upload?
Depending on your connection speed and the size of the video, it can take anywhere from a few minutes to several hours to upload a video. Generally, if you have a high-speed Internet connection you can expect the upload to take somewhere between 1-5 minutes for every 1MB. However, the experience is different for every user because of the variation in connection speeds.
• How do I get a video from my camcorder onto my computer to upload to ZigZadZ?
If you already have a digital camcorder (one that captures in Digital8, MiniDV, HDV, or any of the DVD formats), then you're ready to start shooting your masterpiece. Your camcorder will need some kind of direct connection to your computer, either to the USB or FireWire ports or by inserting the DVD you've recorded. Once you've downloaded the video from the camera, you can upload it to ZigZadZ or bring it into an editing program to play with it some more.

If you have an analog camcorder (one that uses VHS, VHS-C, SVHS-C, 8mm, or Hi8 tape), you can still get your videos onto ZigZadZ. It will require an extra step and some additional equipment, though, since these camcorders are not usually equipped with computer connections. You'll need to digitize the video with a converter box, which will convert the analog signal from the camcorder to a digital signal that the computer can understand. After the video has been digitized, you can manipulate it further or upload it.
• Do I have to sign up to upload videos?
Yes. Since videos are attached to your profile, you must sign up as a member to upload videos. Becoming a member also allows you to save videos, vote on videos, and leave comments and rate them.
• Can I replace a video and retain the old view count, comments, and ratings?
There is currently no way to replace an old video with a new one and retain the original view count, comments or ratings. You'll have to start over with your newer video.

• What video file formats can I upload?
ZigZadZ accepts a wide range of video file formats such as .WMV, .AVI, .FLV, .MOV, and .MPG transferred from most digital cameras, camcorders, and cell phones.

If you don't think your current video file format is recognized by ZigZadZ, you may get the best results from converting your file to MPEG4 video with MP3 audio.
• How can I upload Higher Quality Videos?
All you need to do is continue uploading the highest quality video you have available. The quality of the uploaded video combined with individual viewers' bandwidth will determine if the video is displayed at "Higher Quality."

Not satisfied with that answer? Still need specific information? ZigZadZ accepts a wide range of video file formats such as .WMV, .AVI, .MOV, and .MPG. Here are a few things that may work well for you:
• MPEG4 (Divx, Xvid) format
• MP3 audio
• Video resolution: 480x360 or higher
• Frame Rate: 24fps or higher

1. The video won't play-what's wrong? + Video
Videos on ZigZadZ are streamed through an Adobe Flash player. For the best viewing experience, we suggest you install the latest version of Adobe Flash after removing any old versions you've installed.

Please completely uninstall Flash before reinstalling the latest version.

To uninstall Flash, please follow Adobe's instructions, listed here: www.adobe.com

Once you're done, restart your computer and follow Adobe's instructions for reinstalling Flash: www.adobe.com

If the instructions above don't resolve the issue please try the following:
1. Temporarily disable popup blocking software installed on your computer to test.
2. Allow ZigZadZ.com as a trusted site in your Firewall software.
3. Ensure other applications like Quicktime, iTunes, Real Player, or Windows Media Player aren't set as the default streaming application, as this might affect the video player.
Windows Vista users:

If the flash uninstall reinstall does not work this maybe due to a Microsoft Windows Vista permissions issue.

Please use the Windows button at the bottom left then the search function:
1. Go to: C:\Windows\System32\Macromed\Flash\
2. Right-click on the following file: FlashUtil9b.exe or FlashUtil9e.exe
3. Select "Run as Administrator" and install the update.
4. Restart your computer.